FAQ (Frequently Asked Questions)
HOW DO I PLACE MY ORDER?
When viewing an item, select the desired products then click ‘add to cart’. Once you have all your items in your cart, click ‘proceed to checkout’. You will be directed to complete the shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order. Please make sure to check your inbox and junk emails.
WHAT KIND OF PAYMENTS ARE ACCEPTED?
Please check the footer for the payment’s methods.
HOW MUCH IS THE SHIPPING COST?
We are currently offering different Shipping cost depend on product please check the shipping cost at checkout.
PO Boxes and Extended areas may be sent with Canada Post.
We Do Ship internationally
If an international shipment has taxes and duties, the buyer responsibility of the purchaser.
Lawadisia shall not be liable for any lost, stolen, or damaged packages or for any delay caused by the act or default of the shipping carrier. Lawadisia is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Destination Time to receive order
Canada 1-7 business days (most addresses 1-2 business days)
US & International 1-21 Days (most USA addresses within 2-5 Business Days)
Due to COVID19 packages may take a little longer than expected to be delivered. Thank you for your patience!
HOW DO I TRACK MY ORDER?
Within a few days of your order you will receive a shipment confirmation email with your tracking number. Please allow up to 48 hours for your tracking number to become active.
WHY HASN’T MY TRACKING NUMBER UPDATED?
It may take up to 48 hours (72 hours for holiday season) for your tacking number to become active. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. If it has been 2 business days and your tracking still hasn't updated, please let us know.
MY TRACKING SAYS ‘DELIVERED’ BUT I DO NOT HAVE MY PACKAGE.
Packages may be scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your order within 24 hours after your tracking has updated to “delivered.” If it has been more than 24 hours since your package was marked "Delivered" and you still have not received it please contact us at Support@lawadisia.ca
ORDER PROCESSING
Most orders are processed within 48 hours upon receiving (processing time does not include weekends, holidays, and holiday weekends). Orders placed on Saturday and Sunday will be processed until the following Monday or the next business day.
WHERE IS MY ORDER CONFIRMATION EMAIL?
If you have not received your order confirmation email, please check your spam or trash folders. If you still have not received it, please email Support@lawadisia.ca
CAN I GET A REFUND IF THE PRICE HAS CHANGED (PRICE ADJUSTMENT)?
Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame. We are sorry for any inconvenience and appreciate your understanding.
EXCHANGE POLICY
We will exchange any product under the following conditions:
Merchandise must be exchanged within 15 days of receipt.
Merchandise must have all tags, original packaging, accessories, and embellishments fully intact.
To make an exchange, contact us at Support@lawadisia.ca with the order number. We will reply with further instructions. Once we receive your package and process it, we will send your new order. We do not cover the cost of any shipping expenses.
Once we receive your exchange, we will assess the exchanged merchandise. It can take up to 5 business days after the package is delivered to our warehouse to assess your exchange. If it is in good condition, we will confirm your shipping address with you and create a new order for the item you would like.
RECEIVED DAMAGED OR DEFECTIVE PRODUCT
In the case the product you received is/are damage or defective please reach out to customer service within 5 days of receiving your package. We highly recommend that you check your package as soon as possible. Any inquiries regarding damages and defects may be rejected after the 5 days.
CONTACT
For further questions, please contact us by:
Email: Support@lawadisia.ca
Facebook: https://www.facebook.com/www.lawadisiastore
Instagram: https://www.instagram.com/lawadisia/
Customer Service Hours: Monday to Friday 9am - 5pm
We strive to answer all your inquiries within 1-2 business days (may take longer during sales or promotions). Thank you for your patience!
DO YOU HAVE A PHONE NUMBER I CAN CONTACT?
We currently do not have a phone number for customer service inquiries, but we recommend looking at our FAQ page to find answers to your questions/concerns. If you cannot find what you are looking for or need help regarding your order, our Customer Service will be more than happy to assist you via email (Support@lawadisia.ca). You can also submit a request via our webform.
Do you have in- store shopping?
This shop runs family we selling online only in Canada and International. our location is Benziger lane, Hamilton, ON, Canada for more information please contact us at support@lawadisia.ca